1Topic 1. Business Social Intercourse 商务交际
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1
1.1 Names and Forms of Address 姓名和称呼
25mins
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2
1.2 Introducing Each Other 介绍认识
25mins
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3
1.3 Exchanging Business Cards 交换名片
25mins
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4
1.4 Everyday Greetings 日常问候
25mins
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5
1.5 Showing Concern 表示关心
25mins
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6
1.6 Promoting Goodwill and Friendship 联络感情
25mins
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7
1.7 Sending Out an Invitation 发出邀请
25mins
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8
1.8 Attending a Dinner Engagement 参加饭局
25mins
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9
1.9 Showing Appreciation & Presenting a Gift 致谢和送礼
25mins
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10
1.10 Saying Goodbye and Seeing Visitors Out 告辞和送客
25mins
2Topic 2. Business Communication 商务通信
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1
2.1 Opening a Cell Phone Account 手机开户
25mins
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2
2.2 Contacting the Other Party 联系对方
25mins
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3
2.3 Calling Someone 电话找人
25mins
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4
2.4 Talking to an Operator 对话总机
25mins
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5
2.5 Mailing and Delivery Services 邮寄服务
25mins
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6
2.6 Sending E-mails 发送电邮
25mins
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7
2.7 Replying to a Letter 信件回复
25mins
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8
2.8 Instant Messaging 即时通信
25mins
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9
2.9 Company Websites 公司网站
25mins
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10
2.10 Online Chatting 网上聊天
25mins
3Topic 3. On a Business Trip 商务旅行
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1
3.1 Planning an Itinerary 计划行程
25mins
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2
3.2 Booking Airplane Tickets 预订机票
25mins
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3
3.3 Picking Up Someone at the Airport 机场接人
25mins
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4
3.4 Hotel Check-in 旅馆入住
25mins
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5
3.5 Hotel Services 旅馆服务
25mins
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6
3.6 Taking a Taxi 坐出租车
25mins
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7
3.7 Asking for Directions 出门问路
25mins
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8
3.8 Taking a Bus 乘公交车
25mins
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9
3.9 Renting a Vehicle for a Trip 租车旅行
25mins
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10
3.10 Dealing with an Entrance Guard 应对门卫
25mins
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11
3.11 Running into Troubles 遇到麻烦
25mins
4Topic 4. Business Negotiation 商务洽谈
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1
4.1 General Inquiry 一般询盘
25mins
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2
4.2 Specific Inquiry 具体询盘
25mins
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3
4.3 Quotations and Offers (1) 报价和报盘（1）
25mins
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4
4.4 Quotations and Offers (2) 报价和报盘（2）
25mins
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5
4.5 Counter Offers 还盘
25mins
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6
4.6 Counter-counter Offers 反还盘
25mins
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7
4.7 Reaching an Impasse 陷入僵局
25mins
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8
4.8 Methods of Payment 付款方式
25mins
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9
4.9 Reaching a Deal 交易成功
25mins
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10
4.10 Failed Transactions 交易失败
25mins
5Topic 5. Around the Office 办公室内外
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1
5.1 Work Hours 上班时间
25mins
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2
5.2 Coffee Breaks 工间休息
25mins
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3
5.3 Working Overtime 加班
25mins
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4
5.4 Asking for Leave 要求休假
25mins
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5
5.5 Newbie on the Road 新手上路
25mins
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6
5.6 Office Equipment 办公设备
25mins
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7
5.7 Assigning Tasks 分配任务
25mins
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8
5.8 Disputes at Work 工作纠纷
25mins
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9
5.9 Submitting an Expense for Reimbursement 报销费用
25mins
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10
5.10 Office Gossip 办公室八卦
25mins
6Topic 6. Having a Meeting 参加会议
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1
6.1 Being Notified of a Meeting 会议通知
25mins
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2
6.2 Participants of the Meeting 参会人员
25mins
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3
6.3 In Preparation for a Meeting 会议准备
25mins
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4
6.4 Meeting Agenda 会议议程
25mins
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5
6.5 Work Briefing 汇报工作
25mins
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6
6.6 Discussion during a Meeting 会议讨论
25mins
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7
6.7 Making a Decision 做出决定
25mins
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8
6.8 Comments after a Meeting 会后议论
25mins
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9
6.9 Weekly Meetings 每周例会
25mins
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10
6.10 Video Conferences 视频会议
25mins
7Topic 7. Human Resources 人力资源
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1
7.1 Recruitment Information 招聘信息
25mins
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2
7.2 On-site Recruiting 现场招聘
25mins
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3
7.3 Interview Notification 面试通知
25mins
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4
7.4 The Job Interview 招聘面试
25mins
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5
7.5 Salary and Benefits 工资与福利
25mins
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6
7.6 Decision of Hiring 决定录用
25mins
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7
7.7 Training and Advanced Studies 培训与进修
25mins
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8
7.8 Job Transfer and Promotion 调动与升迁
25mins
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9
7.9 Decision of Resignation 决定辞职
25mins
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10
7.10 Year-end Assessment 年终考核
25mins
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11
7.11 Harassment and Discrimination 骚扰与歧视
25mins
8Topic 8. Marketing 市场营销
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1
8.1 Marketing Strategies 营销策略
25mins
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2
8.2 Advertisement Planning 广告策划
25mins
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3
8.3 Sales Promotion 促销活动
25mins
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4
8.4 The Market Survey 市场调查
25mins
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5
8.5 Sale Agency 销售代理
25mins
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6
8.6 Public Welfare and Charity Support 公益赞助
25mins
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7
8.7 Applying for an Exhibition 申请参展
25mins
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8
8.8 Products Display and Demonstration 产品展示
25mins
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9
8.9 After-sale Services 售后服务
25mins
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10
8.10 Crisis Management 危机管理
25mins
9Topic 9. Freight Transport Services 货运业务
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1
9.1 Date of Shipment 货运日期
25mins
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2
9.2 Contacting a Forwarder 联系货代
25mins
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3
9.3 Booking Shipping Space 预订舱位
25mins
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4
9.4 Packing for Shipment 货运包装
25mins
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5
9.5 Cargo Insurance 货运保险
25mins
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6
9.6 Cargo Customs Clearance 货物通关
25mins
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7
9.7 Notifying Someone of a Shipment 通知发货
25mins
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8
9.8 Shipment Delayed 装运延误
25mins
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9
9.9 Cargo Delivery Notice 通知提货
25mins
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10
9.10 Rejection of Goods 拒收货物
25mins
10Topic 10. Investigation and Investment 考察与投资
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1
10.1 Introducing a Project 介绍项目
25mins
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2
10.2 Expressing Intentions 表达意向
25mins
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3
10.3 On-site Investigation 实地考察
25mins
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4
10.4 Risk Assessment 风险评估
25mins
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5
10.5 Investment Methods 投资方式
25mins
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6
10.6 Loans and Financing 贷款与融资
25mins
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7
10.7 Open Tender 公开招标
25mins
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8
10.8 Signing a Contract 签订合同
25mins
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9
10.9 Investigation and Investment 考察与投资
25mins
COURSE OBJECTIVES
This course is designed for students with some background in Chinese and would like to specialise in Business Mandarin. Through the lessons, students will learn how to communicate effectively during business meetings, negotiations, manage human resource issues, carry out research and marketing.
• To minimise miscommunications in the workplace
• To socialise with fellow employees
WHAT YOU’LL GET FROM THE COURSE
• Online Tutor
• Lesson Slides
• Summary Audio Clip
