FAQ | LightBeijing

General Questions: Who is this platform designed for?; Is learning online really an effective method of learning a language?; How do I know what course should I sign up for?; Do teachers speak English?; Are the teachers qualified?; Do teachers teach on weekends?; What do I have to do prior to the lesson?; What should I do if Zoom is blocked when installing?; Can I use my phone to attend class?; What should I do if I forget my password?; How can I change my password?; How can I change my profile?; Could I get the video of the lesson conducted for my revision?; How long is the credit valid?; Can I use credits for any other lesson even if I have subscribed to a particular package?

Lesson Booking: How can I schedule a free trial lesson?; How can I buy lessons?; How can I schedule a lesson?; How long does each lesson last?; Can I preview the lesson I scheduled?; Can I cancel a lesson I scheduled?; If I accidentally miss a scheduled session, will I be charged?; Can I ask the teachers to use my own materials to teach?; Can I request the same teacher for all my lessons?; How can I enter my classroom?; How can I review the lesson I had after class?; Can I get feedback from the teachers?; How to set or change my time zone?; Can I reschedule my lesson?